Kodak Alaris has released three scanner remote monitoring and management service offerings:
Managing print fleets comprised of printers and/or MFPs is a common service. Kodak Alaris believes the addition of scanners to remote monitoring is unique to them (Note: Please contact us if you know of a similar solution; email@example.com). Now companies will be able to monitor their capture infrastructure similar to their printer fleets.
To explore this new offering, we interviewed Jeffrey Moore, Service Operations Manager, Alaris, a Kodak Alaris business.
The benefits of tracking equipment are obvious -- controlled costs, monitoring for usage for proactive maintenance, etc. MPS adds an additional security level with the ability to track usage down to the individual user level via verification at the device (card reader, biometrics, password). As of now, you can’t track who is manning a scanner.
Regarding the other benefits, Moore mentioned:
Q: Any Kodak Alaris scanner?
Moore: Any Kodak scanners that are connected via a USB port.
Q: Who is the idea market? Copier dealers/service market or in-house IT struggling to manage all the hardware?
Moore: The target market would be end users with mission critical or large quantities (30 or more) of Alaris scanners or organizations that wish to receive some form of managed service for their capture devices. Along with resellers that might have their own scan bureaus and/or a desire to help manage their customers' fleets.
Q: Does the Scanner Management connect to existing dashboards or is it an independent solution?
Moore: Scanner Manager is an independent solution in and of itself. Scanner Manager consists of a cloud application (Dashboard) and a collector (KA Collector) that is deployed to each host PC to which an Alaris scanner is attached. Scanner Management does not connect to an MPS solution
Q: Can the Scanner Finder tool find any USB-connected scanner, Kodak or otherwise?
Moore: The Scanner Finder Tool will find all Kodak Alaris scanners that are connected via a USB port and powered on. We haven’t tested every model from other manufacturers. However, we have tested specific models from other manufacturers and we have been successful in reporting back on them.
Q: Is this a one-time scan or would it detect someone bringing in an "illegal" scanner after the initial scan and using it for personal use?
Moore: While the collector would pull the logs from the new scanner and forward it to the dashboard, we would not have associated the new scanner to the account so the customer would not be able to see it. For more information:
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