Using MFPs and manual data entry, Truck Country® experiences lost data, wasted time, and inefficient processes.
Achieve digital transformation in a comprehensive, productive way – integrating scanners, capture, data management, and enterprise automation software.
Twenty-seven Alaris S2050 Scanners, along with individual software programs, all working seamlessly together to create an end-to-end information management and business process automation solution.
Savings of tens of thousands of dollars in first year alone, thanks to reduction in paper storage costs, increases in productivity through task automation, along with streamlined, simplified workflows, among other benefits.
When asked why Truck Country® decided to embark on its digital transformation journey, Cameron Wolfe, the company’s Internal Auditor and Continuous Improvement Coordinator, said, “So we could come into the twenty first century!” Truck Country, owned by the McCoy Group, is the largest Freightliner dealer group in the U.S., serving customers at 23 locations in Iowa, Indiana, Ohio, Minnesota, and Wisconsin. And while they weren’t totally non-digital, their reliance on MFP devices for image capture left a lot to be desired. “We still used a number of manual processes too,” Wolfe recalled. “And often you’d see a group of employees waiting to use the MFP or clearing another paper jam. The images the MFPs created were big, and our IT team would get cranky about some locations creating massive PDFs and storing them on the network.” The troublesome MFPs were also resulting in lost data, poor-quality capture, damage to documents, and reduced employee productivity.
Also cutting into efficiency were inconsistent paper processes. “Filing systems varied by location,” Wolfe said. “Some filed by date, others by order number or customer name. Finding documents wasn’t always a quick process.”
People here now think this is the greatest thing in the world. Every piece of information is now at their fingertips. I don't think we can even put a value on how beneficial this transformation has been. Cameron Wolfe Internal Auditor and Continuous Improvement Coordinator
Enter Terry Abrams, CEO of Alaris Authorized Reseller Dynamic Excellence in Information (DEI) of Houston, TX, who made a presentation to Truck Country that outlined a robust end-to-end solution for digital transformation. What resonated with Truck Country management was the comprehensiveness and multiple advantages of the proposal, including business process automation and a highly integrated workflow solution encompassing scanners, software and services.
“Upfront, we knew the Alaris S2050 Scanners would be ideal, thanks to their durability, documented lack of downtime, and ability to handle mixed paper weights and sizes without issue,” Abrams noted. “Then a suite of software to optimize the crisp images that Alaris’ Perfect Page image enhancement provides, ideally adapted for OCR, backed by a superior service organization.” Psigen capture software was selected to take the business data from paper, with DocuPhase software for automation and to connect common applications and streamline business workflow processes. DocuPhase software moves information to line of business applications such as Procede, which helps Truck Country manage their parts inventory by updating transactions in real time, creating more valuable, highly useful business insights.
What DEI promised in terms of hardware/software synergy quickly proved to be practical and powerful. “It all starts with the scanning,” Wolfe stated. “And here the S2050 Scanners shine. People feed them greasy, crumpled documents and these are scanned with image quality that is uniformly excellent.” Wolfe noted many areas of the organization have seen demonstrated benefits, including –
Currently Truck Country is using twenty-seven Alaris S2050 Scanners with plans to double this volume within the next six months. In the first year alone, the organization scanned in 1.5 million pages, often in document sets of three to five pages.
The adoption process for this technological sea change went smoothly. It was new and different, but when employees saw how easy it was to scan and send documents and information to the right places and people, they embraced the solution quickly. “People here now think this is the greatest thing in the world,” Wolfe said. “Every piece of information is now at their fingertips. I don’t think we can even put a value on how beneficial this transformation has been.”
In terms of concrete benefits, Wolfe mentions –
What do those who scan and Wolfe especially like about their S2050 Scanners?
With an end-to-end solution in place and customer, user, and management satisfaction at a high point, Wolfe noted that the next initiative in Truck Country’s queue is implementing distributed scanning at dealership locations so documents no longer have to be mailed to headquarters. Again, postage and manual-labor time and costs will be greatly reduced. “Coming into the 21st century in terms of digital workflows and processes has been a big hit here,” Wolfe concludes. “And we have DEI and Alaris to thank for turning this vision into a very productive reality.”
Truck Country’s initiatives have helped DEI advance similar programs for other transportation organizations. Working closely with Alaris, DEI is now offering exceptionally competitive pricing to all truck dealerships using Procede Software. “Alaris is now a permanent paperless office platform partner, through Dynamic Excellence, with Procede Software due to the success of this platform to four truck dealerships,” said Abrams. “We expect at least 200 more dealerships to move to this ECM solution in the next five years, with even more on the horizon after that.”
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