A federal agency that processes medical records and claim forms for its clients was refreshing a portion of its large scanner fleet. Believing that there might be faster, more reliable, and more cost-effective solutions than those offered by its current provider, the agency began looking for alternatives.
With busy offices handling an ever-increasing volume of claims forms, the agency needed units that could scan 60 pages per minute and up to 20,000 pages per day with minimal downtime. However, as they often work in fairly tight quarters, processing teams needed scanners with a space-saving design.
The agency began its search by reaching out to Namtek, a Kodak Alaris Authorized Reseller with several large federal contracts. “With my company’s strong working relationship with the federal government, our goal is always to deliver products and services that have a compelling value proposition,” says Keith Turgeon, President of Namtek.
To find the perfect scanner for the client’s needs and budget, Turgeon turned to Kodak Alaris. “The agency was working with another scanner provider, but wasn’t sure their current solution was optimal,” says Darryl Hillery, Major Accounts Sales Manager, Kodak Alaris.
“They needed a scanner that could provide high-volume output but that had the right ‘form factor’ for their minimal office space. The Kodak i3450 Scanner offered the perfect combination of features, including an ergonomically efficient design, advanced feeder capability, and the added benefit of Energy Star certification. In this situation, we were able to offer a solution that not only met but exceeded the government’s specifications, and at a significant cost saving.”
The agency also needed an integrated flatbed, which the i3450 provides. That feature, along with its straight-through paper path, gives them the flexibility to handle a wide range of mixed-size and variable weight documents, from thick stock to extra-long forms. The result is reliable throughput in color and black and white, at 200 or 300 dpi, on images and text.
Otro punto de venta clave para la agencia fue la impresionante capacidad de procesamiento de imágenes del escáner i3450, posible en parte gracias a su innovadora fuente de iluminación led. Esta característica ayuda a garantizar la legibilidad total de las digitalizaciones de registros médicos y documentos de reclamación importantes con los que trabajan. La función de Protección inteligente de documentos del escáner también disfruta de una gran aceptación, ya que evita que los documentos sufran posibles daños mediante la detección de grapas, clips y otros bloqueos que pueden ralentizar el proceso de digitalización.
Para optimizar el procesamiento de reclamación, la agencia emplea un paquete de software de terceros. El i3450 superó con creces la prueba llevada a cabo por el proveedor para garantizar la compatibilidad, lo que facilitó en gran medida el avance de la implementación.
“El hecho de que el escáner funcione a la perfección con el software de procesamiento del proveedor demuestra la flexibilidad y la inteligencia nativa del dispositivo”, ha afirmado Hillery. “Los resultados del proceso de certificación sorprendieron a la agencia, que consideró la compatibilidad del i3450 como otro punto que pone de manifiesto su incomparable valor”.
When the team evaluating the Kodak Alaris offering saw that it would allow them to be even more efficient and effective in their work while also saving money, they were elated. It's not often that you enjoy that kind of win-win situation. Darryl Hillary Major Account Sales Manager, Kodak Alaris
Like all groups within the federal government, this agency has a responsibility to operate as costeffectively as possible. What they discovered after evaluating the i3450 Scanner is that not only could it deliver better performance and reliability, it could do so at a lower cost.
While the functionality and reliability of the i3450 Scanner is what sold the agency on the unit, they were also impressed with the service offered by Kodak Alaris. Not only can they rely on one of the industry’s best support teams, they get time-saving, productivity-enhancing assistance from Kodak Alaris’ Field Engineers. These technicians help the agency set up its new devices and provide instruction on how to maintain them, allowing staff to get up to speed quickly.
“I’ve had calls from the agency’s IT group expressing how happy they are with the i3450s,” says Hillery. “And they’ve backed up that praise with a number of new orders.”