Harlyn Hanson is Vice President of Global Services for the Alaris division of Kodak Alaris. The Kodak Alaris Global Services organization drives continued customer uptime, reliability, education, and consultative/adoption services to improve customer efficiency, productivity, and overall customer satisfaction. The service business teams are responsible for well over 120,000 scanners from Kodak Alaris and OEMs, and adjacent services businesses around the world. With first-time fix rates greater than 90%, this ensures minimum interruption to customers’ day-to-day business. Harlyn has held senior management and other leadership positions with Kodak Alaris, including most recently Service Director for the Americas region.
Harlyn remains passionate about the growth and transformation of service offerings to ensure Kodak Alaris meets and exceeds the ever-changing needs of customers. He continues to drive positive customer outcomes by expanding Professional Services offerings, driving customer uptime to even higher levels, further detailing the reach of service enhancement tools/functions, and balancing Kodak Alaris’ robust escalation and remote service processes. All this to enhance the customer experience and ensure that “Kodak Alaris-Partner-End Customer” relationships continue to expand.
Harlyn is a veteran who served four years in the United States Air Force. His studies included numerous leadership and Community College of the Air Force courses, general studies at LSU-Shreveport in Louisiana, and he is a graduate of DeVry Institute of Technology. He lives in Minnesota with his wife Traci and has two adult children. Harlyn enjoys spending time with family, traveling, partaking in nearly all outdoor activities, and is always looking for personal and professional developmental opportunities via reading and attending conferences.