/ Article Why Choose Document Scanners Backed by Comprehensive Services?

Improve the ROI of your document scanning solution and get the peace of mind you need to focus on your business priorities. 

Many people assume that support services for the products they buy are an unnecessary add-on to the overall cost of an item. For the individual consumer, this is often a fair assessment.

But when it comes to complex business systems and workflows, support services are critical to ensuring continual success after an initial investment has been made. It’s more than just responsive technical support; it’s about business assurance — the peace of mind that comes with knowing your technology investments are always functioning optimally to make people’s jobs easier and more productive.

This is especially true of the document scanners that bridge paper-based workflows and archives into your digital systems. With the growing emphasis on accurate and secure information management and the competitive demand for speed, scanner support services are like a crucial member of your team, helping you get the most out of your investments.

Benefits of Scanner Support Services

Document scanner support services are more than a number to call for tech support. These services help organizations of all types and sizes to achieve their business objectives and improve their return on investment. These outcomes are made possible by increasing:

  • Productivity: With proactive maintenance, troubleshooting, and solution insights, your business will avoid costly downtime.
  • Reliability: Confidence in your service provider’s knowledge, expertise, and their regular updates to your software and firmware frees up staff time so your people can focus on their business priorities.
  • Efficiency: Service professionals and field engineers fully support your document workflows and can facilitate custom integrations, keeping you ahead of the curve.
  • Scalability: From budget protection to scalable service plans, scanner services help ensure that your digitization efforts are supporting your business at every level as it grows.
  • Simplicity: Turn the chaos of information management into a streamlined operation with a single service vendor for all your hardware, software, and services.

Types of Scanner Services

What exactly do these services include? Knowing what to look for can help you cover all the bases. For example, scanner support services from Kodak Alaris include:

  • Repair and Maintenance Services:  Maximize your technology investments by protecting and optimizing them for years to come. We support more than 100,000 Kodak Alaris and other scanner brands and use only 100% original equipment replacement parts. Choose from a variety of Document Scanner Plans and/or Micrographic Plans.
  • Software Services:  With Software Assurance from Kodak Alaris, your software will always be up to date. This ensures compatibility with operating system updates, improves performance with new features and functionality, and keeps your systems secure.
  • Professional Services:  Our Professional Services encompass Technical Assistance, Technology Services, Optimization, and Solution Consulting & Development. Together, these services help maximize your business efficiency. 
  • Managed Capture Services:  With Managed Capture Services, you’ll have a more sustainable data capture solution with a wide range of benefits, from greater visibility and control to subject matter expertise that drives continuous improvement.

Best-in-Class Service and Support from Kodak Alaris

With a 95% rating in customer satisfaction, a 92% first call completion rate, 22,000 customer locations serviced, and a 99% remote software resolution rate, scanner support services from Kodak Alaris are clearly making a significant difference for companies of all sizes.

Here are some key findings from recent customer satisfaction surveys.

Ease of Doing Business
with Kodak Alaris
Satisfaction with Technical Support from
Your Kodak Alaris Representative
Likelihood to Recommend Kodak Alaris
to a Colleague or Friend
9.3 / 10 9.5 / 10 9.2/10

If your business is looking for a proven scanner services vendor you can trust, Kodak Alaris is ready to get to work for you. We service most scanner brands as well as OEM storage equipment, so you can work with a single point of contact moving forward — and enjoy the peace of mind that this efficiency brings.

Get in touch with one of our experts to get started.

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