Improve the ROI of your document scanning solution and get the peace of mind you need to focus on your business priorities.
Many people assume that support services for the products they buy are an unnecessary add-on to the overall cost of an item. For the individual consumer, this is often a fair assessment.
But when it comes to complex business systems and workflows, support services are critical to ensuring continual success after an initial investment has been made. It’s more than just responsive technical support; it’s about business assurance — the peace of mind that comes with knowing your technology investments are always functioning optimally to make people’s jobs easier and more productive.
This is especially true of the document scanners that bridge paper-based workflows and archives into your digital systems. With the growing emphasis on accurate and secure information management and the competitive demand for speed, scanner support services are like a crucial member of your team, helping you get the most out of your investments.
Document scanner support services are more than a number to call for tech support. These services help organizations of all types and sizes to achieve their business objectives and improve their return on investment. These outcomes are made possible by increasing:
What exactly do these services include? Knowing what to look for can help you cover all the bases. For example, scanner support services from Kodak Alaris include:
With a 95% rating in customer satisfaction, a 92% first call completion rate, 22,000 customer locations serviced, and a 99% remote software resolution rate, scanner support services from Kodak Alaris are clearly making a significant difference for companies of all sizes.
Here are some key findings from recent customer satisfaction surveys.
|Ease of Doing Business
with Kodak Alaris
|Satisfaction with Technical Support from
Your Kodak Alaris Representative
|Likelihood to Recommend Kodak Alaris
to a Colleague or Friend
|9.3 / 10||9.5 / 10||9.2/10|
If your business is looking for a proven scanner services vendor you can trust, Kodak Alaris is ready to get to work for you. We service most scanner brands as well as OEM storage equipment, so you can work with a single point of contact moving forward — and enjoy the peace of mind that this efficiency brings.
For sales inquiries or service and support, please visit our support site. Or, complete the form below to request more information.