Mastering BPO Efficiency with KODAK Info Input Solution

Greg Gautcher
Midwest Account Manager
Kodak Alaris

As a partner business development specialist for Kodak Alaris, I'm excited to share another success story from the front lines of digital transformation.

Tronitech, a Business Process Outsourcing (BPO) company and a strategic partner to Kodak Alaris, caters to a diverse range of clients across various sectors. Their daily grind involves managing various document types, from medical records to manufacturing invoices.

Their legacy data capture and processing software was outdated, and its limitations had become a major drag on operational efficiency. For example, they were routinely dealing with problems such as:

  • Lost batches: Tronitech's old data capture software often lost information and job batches, forcing staff to spend a lot of time rebuilding jobs.
  • Scanning delays: Technical difficulties and system compatibility issues regularly caused delays in scanning operations.
  • A complicated infrastructure: Their data capture process involved nine servers for three separate systems; this was a band-aid for numerous technical limitations accrued over time.

The Game Changer: KODAK Info Input Solution

Fed up with these and other challenges, Tronitech turned to Kodak Alaris. They were already longtime customers—they rely on our dependable and award-winning KODAK i4000 Series Scanners. Now they were ready to integrate our intelligent document processing (IDP) software into their operations.

KODAK Info Input Solution streamlines the classification, extraction, categorization, and indexing of data. It provides automatic verification and integration into business systems, streamlining information processing from end to end. The software also makes it easy to take advantage of the latest advances in AI and machine learning from industry giants like Microsoft, Google, and Amazon.

Results That Speak Volumes

The switch to Kodak Info Input Solution catalyzed a major transformation for Tronitech. Soon after deploying the software, the difference was clear. Results included:

  • Infrastructure Consolidation: They scaled down from nine servers to just one, reducing complexity and costs.
  • Resource Optimization: The new integrated system lightened the load on staff, enhancing operational efficiency.
  • Expedited Job Configuration: Setting up jobs now takes just 20 minutes, a dramatic reduction from the previous two hours.
  • Doubled Processing Volume: Their processing capacity doubled without needing additional hardware or personnel.

A Partnership for Growth

The collaboration between Tronitech and Kodak Alaris has been more than just a technology upgrade; it's a testament to the power of strategic partnership in digital transformation. This journey highlights how embracing the right technological solutions can pave the way for a sustainable, efficient, and scalable future. At Kodak Alaris, we're not just providing tools; we're unlocking potential and propelling businesses like Tronitech towards a brighter, more productive future.

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