Kodak Alaris offers you a single-source advantage for all of your information management service needs. With a focus on your organization’s productivity and the ability to increase the proficiency of your staff, Kodak Alaris service plans are tailored to maximize your investment for many years to come. Whether for desktop, mission-critical or high-volume solutions, join the thousands of customers who have relied on the following advantages from Alaris document scanner services:
Tiered On-Site Service Plans
Our business depends on helping your business do great work. That’s why our unique ability to serve our customers around the world with responsiveness, accuracy, and professionalism is unmatched in the industry. This value is available to you through our configured and customizable offerings. Our on-site repair and maintenance offering covers all parts, labor and remote support. It is available in three tiers:
Kodak Alaris Replacement plans make support simple. Depending on your location, these services which are available for our workgroup and departmental scanning solutions, will ensure that your scanning needs are met in the promptest manner possible. Just contact Alaris experts to determine the best solution to restoring your scanning activities.
Scanner Manager - operational reporting and proactive alert management
This cloud-based solution collects scanner telemetry and performs analytics automatically. Advantages include:
Multi-Vendor Service & Support - Managing all your scanner and micrographics equipment needs
Kodak Alaris employs the industry’s most highly experienced field engineers, providing its customers the fastest service response possible with an industry leading first-call repair rate. Our flexible service offerings range from Advanced Unit Replacement (AUR) up to 24/7 Onsite coverage with 4-hour response. With Service and Support from Kodak Alaris, we ensure that your equipment is properly maintained for maximum uptime.