Document Scanner Plans

Tiered On-Site Service Plans

Our business depends on helping your business do great work. That’s why our unique ability to serve our customers around the world with responsiveness, accuracy, and professionalism is unmatched in the industry. This value is available to you through our configured and customizable offerings. Our on-site repair and maintenance offering covers all parts, labor and remote support. It is available in three tiers:

• Essential — the fundamental collection of maintenance and support options that enable the optimal operation of your scanners ensuring the productivity of your information management environment. 
• Advanced — all of the value of the Essential tier plus extensions to key elements that enhance the overall value such as faster response times (where geographically feasible) and additional services. 
• Premium — the Premium plan offers unparalleled convenience and value for mission critical applications where productivity and business continuity are of maximum importance. Additional Preventative Maintenance visits and premium response times are just the start.

Replacement Plans

Kodak Alaris Replacement plans make support simple. Depending on your location, these services which are available for our workgroup and departmental scanning solutions, will ensure that your scanning needs are met in the promptest manner possible. Just contact Alaris experts to determine the best solution to restoring your scanning activities.

• Advanced Unit Replacement (AUR) — Where available, if a replacement is deemed necessary, Kodak Alaris will send you a replacement unit in top working order. Once the replacement unit is received and installed, simply return the replaced unit postage paid.
• Depot Repair — Where available, Kodak Alaris offers Depot Repair. If a repair is deemed necessary, Kodak Alaris will repair your scanner at our local depot facility and promptly return it so you can resume your scanning activities.

Scanner Manager - operational reporting and proactive alert management
This cloud-based solution collects scanner telemetry and performs analytics automatically. Advantages include:

• Greater visibility through monitoring and management allows downtime and maintenance to be smartly scheduled –improving your productivity, profitability, and (for some) regulatory compliance
• Transforms tasks that typically take hours or days into seconds
• Enhances timing of preventative maintenance and consumables replacement
• Trained Kodak Alaris service personnel assure scanners operate at optimal performance when needed most
• Optimization Professional Services use the data to ensure the right scanner mix across the organization (right fit)
• Affordable usage reporting and alert management add-ons to Warranty or Service Plans
• Periodic reports delivered directly to customer personnel

Multi-Vendor Service & Support - Managing all your scanner and micrographics equipment needs

Kodak Alaris employs the industry’s most highly experienced field engineers, providing its customers the fastest service response possible with an industry leading first-call repair rate. Our flexible service offerings range from Advanced Unit Replacement (AUR) up to 24/7 Onsite coverage with 4-hour response. With Service and Support from Kodak Alaris, we ensure that your equipment is properly maintained for maximum uptime.